Access to Records

Your health record includes information about conditions, allergies, test results, medications and letters.

You can view information on your health record using online services such as the NHS app and Patient Access.

All information is treated confidentially and in accordance with relevant data protection laws.

Request access to your full health record online

First, you need to register for online services and prove who you are. You can do this yourself on the NHS app.

To use Patient Access:

  • fill out a register for online services form and choose to access your full health record.
  • upload or visit the surgery with photo ID so we can confirm your identity.
  • if you are setting up access for the first time, we will give you a username and password.

You are entitled to request a copy of the information we hold about you. Please visit our Privacy Notice for more information about this.

Access to other medical records

For any other medical records, you need to ask for them at the NHS service you went to. This includes records like your hospital record.

Accessing the health record of someone else

If you would like somebody to help manage your health, you can give them access to your online services. This is called a linked profile in the NHS app or proxy access in other online providers. The other person may be a parent, family member or carer.

You need to ask the practice to setup proxy access for you. Please submit a request using our online form. The person you are giving access to will need to show us their identification documents.

If the person you want to give access to is registered with us, they can use the NHS app to view your services as a linked profile.

If the person you want to give access to is registered at a different practice, they can use Patient Access as a proxy user for your services.

Getting help to go digital

We realise that not everyone is confident using technology and digital access. That’s why we still offer traditional ways to get in touch like the telephone.

If you want to improve your digital skills and take advantage of newer ways to engage with us, then free training and support is available. Visit the following websites to find out what is available.

Manchester City Council Help Getting Online and Digital website
Greater Manchester Combined Authority Support With Digital Skills